Privacy Policy
This Privacy Policy describes how Muye.gr (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://muye.gr/. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the General Data Protection Regulation (GDPR ) (EU) 2016/679 .
1. Data Controller
The Data Controller responsible for the processing of your personal data is:
2. Personal Information We Collect
We collect Personal Information about you from various sources, as outlined below:
A. Information You Provide Directly
We collect the following information when you place an order, create an account, or contact us:
•Identity and Contact Data: Name, billing address, shipping address, email address, and telephone number.
•Transaction Data: Details about the products you have purchased.
•Payment Data: While we do not store full payment card details, we collect information necessary to process your payment, which is securely handled by our third-party payment processors (e.g., Klarna, Card Payment Gateways).
B. Information Collected Automatically
When you access our Site, we automatically collect certain information about your device and interaction with the Site, primarily through cookies and similar technologies:
•Technical Data: IP address, browser type, operating system, and time zone.
•Usage Data: Information about how you use our Site, such as pages viewed and products searched.
3. How We Use Your Personal Information (Purpose and Legal Basis)
We use your Personal Information for the following purposes, based on the corresponding legal basis under GDPR:
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Purpose of Processing
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Legal Basis for Processing (GDPR)
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Order Fulfillment (Processing and shipping your jewelry order)
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Contractual Necessity (Article 6(1)(b))
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Payment Processing (Handling payments via Card, Klarna, or COD)
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Contractual Necessity (Article 6(1)(b))
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Customer Service (Responding to inquiries and managing returns)
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Legitimate Interest (Article 6(1)(f))
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Marketing (Sending promotional emails about new products)
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Consent (Article 6(1)(a))
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Site Improvement (Analyzing usage to improve our website and services)
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Legitimate Interest (Article 6(1)(f))
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4. Sharing Your Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you.
•Shipping Carriers: We share your name, shipping address, and phone number with our couriers, ACS Courier and ELTA Courier, to ensure the delivery of your order.
•Payment Processors: Your payment information is shared with our payment service providers, including Klarna and our card payment gateway, to process transactions securely.
•Service Providers: We may share data with IT and system administration service providers, and professional advisors.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Your Rights Under GDPR
As a data subject, you have the following rights concerning your personal data:
•Right of Access: The right to request copies of your personal data.
•Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
•Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
•Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
•Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
•Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided in Section 1.
6. Retention of Personal Data
We will retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@muye.gr or by mail using the details provided in Section 1.
